Shipping policy

Vylets Shipping Policy

At Vylets, we take pride in carefully preparing and shipping each order to ensure it arrives in perfect condition.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-volume periods, launches, or promotions, processing times may be extended slightly. You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times are provided by the carrier and are not guaranteed. Vylets is not responsible for delays caused by:

Carrier issues
Weather conditions
Customs delays
Incorrect or incomplete shipping information provided by the customer

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking to update.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

Vylets is not responsible for orders delivered to an incorrect address provided by the customer. Orders returned to us due to incorrect or incomplete addresses may be subject to:

Additional shipping fees
Delays in reshipment
Return denial if the return window has passed

Lost, Stolen, or Missing Packages

Vylets is not responsible for lost or stolen packages once marked as Delivered by the carrier.

If your tracking shows “Delivered” but you have not received your package, please:

Check with household members or neighbors
Contact your local carrier directly

Claims for missing packages must be reported within 48 hours of delivery confirmation.

Refused or Unclaimed Packages

Orders that are refused, returned, or unclaimed are not eligible for a refund. If reshipment is requested, additional shipping fees will apply.

International Shipping (if applicable)

International customers are responsible for:

Customs duties
Taxes
Import fees

Vylets is not responsible for customs delays or refused international shipments.

Policy Agreement & Chargeback Protection

By placing an order with Vylets, you agree to this Shipping Policy.

Shipping delays do not qualify for refunds
Chargebacks filed for shipping-related issues when tracking confirms delivery will be disputed with carrier documentation and proof of delivery
Fraudulent claims may result in refusal of future service